Refund Policy

IMO credits are digital goods delivered straight to your IMO account. Once credits are delivered, the order cannot be cancelled or refunded.

• Your payment was successful but the credits were not delivered within 24 hours. We will deliver the credits, or refund you if we cannot.
• You were charged more than once for the same order.

• You entered a wrong IMO ID and the credits were delivered to it.
• You changed your mind after delivery.
• Your IMO account was banned or restricted by IMO after delivery.

If money was deducted but the order doesn't show as paid, don't pay again. Enter your 12-digit UPI reference number (UTR) on the payment screen, or send us your Order ID and UTR. We check every such payment against our account and either complete your recharge or refund the amount. If the UPI transaction itself failed, your bank returns the money automatically, usually within 5–7 working days.

Message us with your Order ID and IMO ID within 7 days of payment. Approved refunds go back to the original payment method within 5–7 working days.